now that i have officially canceled the web hosting service, i wanted to write my experiences with midphase hosting. i have been using them for the past several years and we’ve had our ups and downs, but for the most part my experiences with them have been positive until now.

every so often my web site would not be accessible. i would have to email them to look into it before anything happened. that was always annoying. eventually, it got so bad that i emailed them threatening to leave and they finally moved me to another server.

they offer cheap web hosting (the plan i was on was about $8 a month. it offered unlimited domains, space, email, ftp, log analysis, and an shell account. perfect, i thought! and it was for a while.

the reason i left them is because one day when i tried to send email to a @cisco.com address, it got bounced back. the reason? cisco was blocking the IP address of my email server because they had identified it as a spamming address.

i contacted support and through many email exchanges, their resolution was that i should upgrade to a dedicated IP to not have these issues again. they did not even try to get the IP address off cisco’s blacklist. their solution of paying more for a service that they already included in their package seemed outrageous to me.

if they had tried to get the IP off the blacklist, that would have been great. if they had moved me to a different server whose IP address wasn’t blocked, that would have been fine too. but instead, they didn’t do anything. for such a basic service as email, i was upset that they couldn’t resolve my problem. it’s not like @cisco.com is some no name tiny domain. that’s ridiculous.

i moved my email hosting to the google apps platform and haven’t looked back since. all of my web hosting has been moved over as well, and i am now happily done with giving my business to midphase. i used to recommend them in the past, but now i won’t be able to do so.