lowe’s resolution

lowe’s has shipped me a gift card with a credit for the amount of my order. the only reason i know that they did this was because i got an email from lowe’s telling me that the tracer for the order has been completed and a merchandise card is being shipped to me.

the problem with this is that i asked lowe’s to send me the items that i initially ordered, not a credit back on what i had ordered. i am now terrified to order the items again online because i don’t want to go through this hassle again.

lowe’s support also said that they would contact me to keep me updated throughout this process and they never have. i got two calls from UPS, one that was nice, the other that was a little menacing. then no word from lowe’s about what happens next except this email that tells me that instead of shipping the products that i asked them to ship me, they are shipping me a gift card.

*sigh* i guess i’ll have to go into the store and buy the items. i’m going to try and spend the rest of the gift cards i have while there so that i never have to do business with them again.

6 thoughts on “lowe’s resolution”

  1. Dear Valued Customer:

    Thank you for reaching out to Lowe’s. We apologize for your experience and would like to address your concerns.

    In order to provide you with excellent customer service, we need a little more information from you. Please send an e-mail directly to wecare@lowes.com with your subject line of “lowe’s resolution” including the following: name, address, phone number and a copy of your post.

    Upon receipt, we will contact you and work towards a resolution to your concerns.


    Lowe’s Customer Care

  2. surprisingly, it looks legit. who knew that lowe’s would care? i checked the IP of the comment and it looks reasonable. i’m going to send them an email and see what happens.

  3. i just wanted to write a follow up on this. i’ve emailed lowe’s customer care and haven’t heard from them after i sent the email. not a peep! i haven’t used the lowe’s gift cards yet, but i can’t wait to use them so that i will never have to deal with them again.

  4. UPDATE:
    this is totally my bad. they did reply, but my spam filters thought it was spam. ugh.

    here is their reponse below:
    Replied On 2/6/2008 8:09:31 AM—————————————-

    Dear Mike Tanaka,

    Thank you for your reply.

    We apologize for any inconvenience, however; your order was noted as a loss by UPS. After consulting with our Internet Fulfillment Center, they have also noted that the item is no longer available for UPS/USPS shipping from the facility. Regrettably, the order had to be refunded to the original method of payment due to loss by UPS and the fulfillment center’s inability to issue a replacement.

    We would like to assure you that extensive research was performed during this matter to ensure that the order was either fulfilled or refunded as soon as possible depending on the UPS tracer outcome.

    If you have additional questions or comments, please feel free to contact us at CustomerCare@lowes.com.

    Thank you,

    Lowe’s Customer Care

    Replied On 2/5/2008 11:43:54 AM—————————————-

    Dear Mike Tanaka:

    Thank you for keeping us posted. We do apologize for the difficulties you have experienced in resolving this matter.

    We have forwarded your concerns to our Internet Sales Team and you will receive follow-up within two business days.

    Please let us know if we can be of further assistance.

    Thank you,

    Lowe’s Customer Care

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