lowe’s has shipped me a gift card with a credit for the amount of my order. the only reason i know that they did this was because i got an email from lowe’s telling me that the tracer for the order has been completed and a merchandise card is being shipped to me.
the problem with this is that i asked lowe’s to send me the items that i initially ordered, not a credit back on what i had ordered. i am now terrified to order the items again online because i don’t want to go through this hassle again.
lowe’s support also said that they would contact me to keep me updated throughout this process and they never have. i got two calls from UPS, one that was nice, the other that was a little menacing. then no word from lowe’s about what happens next except this email that tells me that instead of shipping the products that i asked them to ship me, they are shipping me a gift card.
*sigh* i guess i’ll have to go into the store and buy the items. i’m going to try and spend the rest of the gift cards i have while there so that i never have to do business with them again.